Refund policy

Last updated: June 23, 2026

EKOMSHOP wants every order to arrive as expected. If you need help with a return, damaged item, incorrect item, or refund request, email support@ekomshop.com with your order number and a brief description of the issue.

Return Requests

Please contact EKOMSHOP within 14 days of delivery to request return assistance. Items should be unworn, unused, unwashed, and returned with original tags and packaging when applicable.

Items That May Not Be Eligible

Final sale items, gift cards, worn items, used items, washed items, and items missing original packaging may not be eligible for return unless required by applicable law or the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us as soon as possible with your order number and clear photos so we can review the issue and help with the next step.

Refund Timing

Approved refunds are issued to the original payment method. Processing time may vary depending on the payment provider.

Support

For refund questions, email support@ekomshop.com.